首页>
外国专利>
ANALYSIS METHOD OF CUSTOMER SATISFACTION SURVEY AND ANALYSIS SYSTEM THEREOF
ANALYSIS METHOD OF CUSTOMER SATISFACTION SURVEY AND ANALYSIS SYSTEM THEREOF
展开▼
机译：客户满意度调查的分析方法及其分析系统
展开▼
页面导航
摘要
著录项
相似文献
摘要
The present invention relates to an analysis method of customer satisfaction survey and an analysis system thereof which can check an improvement target item clearly by performing evaluation by comparing expected satisfaction before a service with customer satisfaction after the service from a customer who want to receive the service. The analysis method of customer satisfaction survey according to the present invention includes the steps of: generating a questionnaire for investigating customer satisfaction; performing a first survey in real-time by providing the generated questionnaire to a mobile of a participant who wants to have the service; evaluating expected satisfaction before the service by gathering and analyzing the result of the received first survey; performing a second survey on the participant who has performed the first survey after the service of the participant is finished; evaluating customer satisfaction after the service by gathering and analyzing the result of the received second survey; and displaying variation of customer satisfaction according to quality determining factor by comparing the expected satisfaction before the service with the customer satisfaction after the service.;COPYRIGHT KIPO 2016
展开▼
