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A SYSTEM AND A METHOD FOR LEAN METHODOLOGY IMPLEMENTATION IN INFORMATION TECHNOLOGY
A SYSTEM AND A METHOD FOR LEAN METHODOLOGY IMPLEMENTATION IN INFORMATION TECHNOLOGY
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机译：信息技术中精益方法实施的系统和方法
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摘要
Disclosed is method and systemfor providing resolution to a ticket in a lean information technology framework. In one implementation the method comprises configuring a activity complexity database based on a plurality of low complexity activities identified across industry segments and technology tracks in an information technology framework. Further, receiving a ticket for resolution from a customer in the information technology framework, wherein the ticket comprises an issue, an error and a problem. Furthermore, classifying ticket as a low complexity activity or a non-low complexity activity based on a comparison of the ticket with the plurality of low complexity activities stored in the activity complexity database. Subsequently, assigning the ticket classified as the low complexity activity to a low complexity ticket team for providing a resolution to the ticket in the information technology framework, wherein the low complexity ticket team is one of a cross functional and cross technology team.
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