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首页> 外国专利> Learning Interaction Analysis System, which comprises: means for communicating, Managing interactions via the media to report, analyze the Progress of such interactions, storing the information for Analysis of Learning; System Call; learning methods Both in the Communication System.

Learning Interaction Analysis System, which comprises: means for communicating, Managing interactions via the media to report, analyze the Progress of such interactions, storing the information for Analysis of Learning; System Call; learning methods Both in the Communication System.

机译：学习互动分析系统，包括：用于交流的手段，通过媒体管理互动以进行报告，分析此类互动的进展，存储信息以供学习分析;系统调用;学习方法两者都在通信系统中进行。

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摘要

A system and method are presented for learning call analysis. Audio fingerprinting may be employed to identify audio recordings that answer communications. In one embodiment, the system may generate a fingerprint of a candidate audio stream and compare it against known fingerprints within a database. The system may also search for a speech-like signal to determine if the end point contains a known audio recording. If a known audio recording is not encountered, a fingerprint may be computed for the contact and the communication routed to a human for handling. An indication may be made as to if the call is indeed an audio recording. The associated information may be saved and used for future identification purposes.
机译：提出了一种用于学习呼叫分析的系统和方法。可以使用音频指纹识别来识别回答通信的音频记录。在一个实施例中，系统可以生成候选音频流的指纹，并将其与数据库内的已知指纹进行比较。该系统还可以搜索类似语音的信号以确定该端点是否包含已知的音频记录。如果未遇到已知的音频记录，则可以为该联系人计算指纹，并将通信路由到人以进行处理。可以指示该呼叫是否确实是录音。关联的信息可以保存并用于将来的识别目的。

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