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Routing of Work in an Enterprise Based Upon Social Information Associated with Enterprise Agents and Clients
Routing of Work in an Enterprise Based Upon Social Information Associated with Enterprise Agents and Clients
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机译:基于与企业代理和客户端相关联的社会信息的企业中的工作路由
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摘要
Techniques are provided for receiving incoming work at an enterprise, obtaining social information for agents of the enterprise, comparing the social information obtained for the enterprise agents with information associated with the incoming work, and assigning the incoming work to a selected enterprise agent based upon at least one common feature included in the social information for the selected enterprise agent and the incoming work.
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