首页> 外国专利> SYSTEMS AND METHODS FOR IMPLEMENTING A SUPPLIES FULFILLMENT OPPORTUNITY FOR NON-MANAGED DEVICES

SYSTEMS AND METHODS FOR IMPLEMENTING A SUPPLIES FULFILLMENT OPPORTUNITY FOR NON-MANAGED DEVICES

机译:实现非管理设备的补给机会的系统和方法

摘要

A system and method are provided to implement an automated scheme by which a vendor can advantageously employ remotely-monitored information on a status of non-managed office devices, gathered as part of the vendor's customer support effort regarding the office devices that the vendor manages for a customer organization under a managed service agreement or the like, to the benefit of the customer organization and the vendor. The vendor remotely monitors a status of non-managed office devices, including a status of consumables in the non-managed devices, at a customer organization's site, and upon being made aware of a change in status on one of the non-managed devices, including pending exhaustion of one or more consumables on a non-managed device, immediately offers assistance in correcting a problem with the non-managed device to include replenishment service of the nearly-exhausted consumable in the non-managed device.
机译:提供了一种用于实现自动化方案的系统和方法,通过该方案,卖方可以有利地采用关于非受管理的办公设备的状态的远程监视信息,这些信息是作为与该卖方管理的办公设备有关的卖方客户支持工作的一部分而收集的。根据受管服务协议之类的客户组织,以使客户组织和卖方受益。供应商在客户组织的站点远程监视非托管办公设备的状态,包括非托管设备中的消耗品状态,并在得知其中一个非托管设备的状态发生变化后,包括在非管理型设备上待用尽一种或多种消耗品,立即为纠正非管理型设备的问题提供了帮助,以在非管理型设备中包括即将用完的消耗品的补给服务。

著录项

  • 公开/公告号US2014029038A1

    专利类型

  • 公开/公告日2014-01-30

    原文格式PDF

  • 申请/专利权人 LAWRENCE J. BOVENZI;

    申请/专利号US201213557127

  • 发明设计人 LAWRENCE J. BOVENZI;

    申请日2012-07-24

  • 分类号G06Q10/00;G06K15/02;

  • 国家 US

  • 入库时间 2022-08-21 16:03:22

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