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QUALITY ATTRIBUTE SPECIFICATION SYSTEM FOR SERVICE QUALITY INFORMATION AND QUALITY ATTRIBUTE SPECIFICATION METHOD FOR SERVICE QUALITY INFORMATION
QUALITY ATTRIBUTE SPECIFICATION SYSTEM FOR SERVICE QUALITY INFORMATION AND QUALITY ATTRIBUTE SPECIFICATION METHOD FOR SERVICE QUALITY INFORMATION
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机译：服务质量信息的质量属性指定系统及服务质量信息的质量属性指定方法
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摘要
PROBLEM TO BE SOLVED: To specify the measurement value of service quality information in accordance with quality attributes.SOLUTION: The quality attribute specification system of service quality information comprises an evaluation device which evaluates the quality of a service. The evaluation device comprises: a calculation part: a classification part; and a selection part. The calculation part calculates the accuracy of a classification result obtained by classifying data included in item-categorized service quality information acquired by evaluating the quality of a service to be provided by a service providing system for each item into a plurality of groups on the basis of a function. The classification part classifies the data included in the other item-categorized service quality information into the plurality of groups on the basis of the classification result when the accuracy is equal to or more than a predetermined threshold. The selection part calculates the accuracy of the classification result by the classification part on the basis of the function, and selects the classification result the calculated accuracy of which becomes the maximum for each item.
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