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Method and apparatus for operating a Frequently Asked Questions (FAQ) - based system
Method and apparatus for operating a Frequently Asked Questions (FAQ) - based system
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机译:用于操作基于常见问题的系统的方法和设备
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摘要
Typical frequently-asked question (FAQ) systems perform keyword searches on queries to a database of answers to deliver an answer to a user. The present invention searches a user generated query in a classifier trained to search a database of questions in a set of FAQs. The questions in the database correspond to answers. Upon finding a relevant question, the system returns the corresponding answer to the user. Searching the query against the questions generates more accurate results for the user.
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