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Analysis of the temporal evolution of emotions in an audio interaction in a service delivery environment

机译：服务交付环境中音频交互中情感的时间演变分析

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摘要

Analyzing an audio interaction is provided. At least one change in an emotion of a speaker in an audio interaction and at least one aspect of the audio interaction are identified. The at least one change in an emotion is analyzed in conjunction with the at least one aspect to determine a relationship between the at least one change in an emotion and the at least one aspect, and a result of the analysis is provided.

机译：提供了音频交互分析。识别出在音频交互中说话者的情绪的至少一个变化和音频交互的至少一个方面。结合至少一个方面来分析情绪中的至少一个变化，以确定情绪中的至少一个变化与至少一个方面之间的关系，并提供分析的结果。

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公开/公告号US8417524B2

专利类型
公开/公告日2013-04-09

原文格式PDF
申请/专利权人 OM D. DESHMUKH;CHITRA DORAI;SHAILESH JOSHI;MAUREEN E. RZASA;ASHISH VERMA;KARTHIK VISWESWARIAH;GARY J. WRIGHT;SAI ZENG;
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申请/专利号US20100704172
发明设计人 OM D. DESHMUKH;CHITRA DORAI;SHAILESH JOSHI;MAUREEN E. RZASA;ASHISH VERMA;KARTHIK VISWESWARIAH;GARY J. WRIGHT;SAI ZENG;
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申请日2010-02-11
分类号G10L15/06;G10L11/04;G10L11/06;G10L19/06;G10L15;G10L17;G10L11;G10L21;
国家 US
入库时间 2022-08-21 16:42:52

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