首页>
外国专利>
Universally tagged frequent call-routing user queries as a knowledge base for reuse across applications
Universally tagged frequent call-routing user queries as a knowledge base for reuse across applications
展开▼
机译：通用标记的频繁呼叫路由用户查询作为知识库，可在应用程序之间重用
展开▼
页面导航
摘要
著录项
相似文献
摘要
A computer-implemented method is described for developing query tags for classification of user queries to a call routing application. Multiple user query corpuses are accessed that contain user queries from multiple call routing applications in multiple different vertical domains. A set of frequent user queries are selected which appear in multiple different query corpuses in multiple different vertical domains. From these are developed frequent query tags for semantic classification of the frequent user queries. The frequent query tags are then stored in a query tag database.
展开▼
