首页>
外国专利>
METHOD FOR PROVIDING A REAL TIME CUSTOMER SATISFACTION INDEX AND AN ONLINE CUSTOMER SATISFACTION SURVEY CAPABLE OF ENABLING A SERVICE USER TO USE A CUSTOMER SATISFACTION INDEX IN REAL TIME
METHOD FOR PROVIDING A REAL TIME CUSTOMER SATISFACTION INDEX AND AN ONLINE CUSTOMER SATISFACTION SURVEY CAPABLE OF ENABLING A SERVICE USER TO USE A CUSTOMER SATISFACTION INDEX IN REAL TIME
展开▼
机译：提供实时客户满意度指数和能够使服务用户实时使用客户满意度指数的在线客户满意度调查的方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
PURPOSE: A method for providing a real time CSI(Customer Satisfaction index) and an online CSS(Customer Satisfaction Survey) is provided to supply in online a CSI calculated in real time by a result of an online CSS or a report made based on the CSI or a CS portfolio.;CONSTITUTION: An online server(50) selects a survey target product or a survey target service from a survey target-based measurement attribute DB(database)(10). The online server generates a CSS questionnaire. The online server posts the CSS questionnaire in a website. The online server sends an email for encouraging panels selected from a panel database(20) to participate in the CSS.;COPYRIGHT KIPO 2013;[Reference numerals] (10) Survey target-based measurement attribute DB; (20) Panel DB; (30) Analyzing tool DB; (40) Report writing tool DB; (50) Online server (web site management)
展开▼
