首页>
外国专利>
Outbound business support program, outbound business support device and outbound business support method
Outbound business support program, outbound business support device and outbound business support method
展开▼
机译：出站业务支持程序，出站业务支持设备和出站业务支持方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
An outbound-operation support apparatus extracts a set of materials corresponding to received contents of an operation from a material database (DB) and extracts a theme and a knowledge-level value having a success rate larger than a predetermined threshold value from a value DB. Thereafter, a set of customer identifications corresponding to each of the extracted themes and the knowledge-level values is extracted from another value DB, and customer information corresponding to each of the customer identifications is extracted from a customer DB. The extracted material and the customer information are associated with each another and transmitted to an outbound agent terminal.
展开▼
