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ABILITY TO CREATE A PREFERRED PROFILE FOR THE AGENT IN A CUSTOMER INTERACTION EXPERIENCE
ABILITY TO CREATE A PREFERRED PROFILE FOR THE AGENT IN A CUSTOMER INTERACTION EXPERIENCE
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机译：可以在客户互动体验中为代理商创建优先配置文件
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摘要
A dynamic user interface for a method and system for creating, selecting, and adapting a virtual contact center within a virtual world. A user's interaction with the virtual world is evaluated and one or more environmental characteristics established based on the user's interaction with the virtual world. A virtual contact center having the one or more environmental characteristics is provided based on the user's interaction with the virtual world. The virtual contact center may include one or more environmental characteristics that are updateable in real-time to incorporate the user's preferences and selections within the virtual world.
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