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METHOD AND APPARATUS FOR DETERMINING OPTIMAL PENALTY CREDITS ON E-COMMERCE OF I.T.-RELATED BUSINESS-TO-BUSINESS SERVICES
METHOD AND APPARATUS FOR DETERMINING OPTIMAL PENALTY CREDITS ON E-COMMERCE OF I.T.-RELATED BUSINESS-TO-BUSINESS SERVICES
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机译：确定与I.T.相关的企业对企业服务的电子商务中的最佳罚分的方法和装置
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摘要
A method of establishing business contracts with penalty credits for service level agreement violations, including determining business goals of a customer, determining business goals of a provider, determining benefits and losses of the customer as function of a service offered by the provider, determining benefits and losses of a provider as a function of the service offered to the customer, determining a type of service level agreement metric to be monitored and measured, determining an interval over which penalties are assessed, determining a particular target value of the service level agreement metric, determining a means of evaluating the service level agreement metric, and computing an optimal penalty credit structure achieving the business goals of the customer.
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