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System and method for responding with customer, and recordable media thereof
System and method for responding with customer, and recordable media thereof
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机译：与客户响应的系统和方法及其可记录媒体
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摘要
This invention relates to a large number of sellers and the number of systems, methods, and the recording medium from the online store that provides e-commerce between buyers intelligently respond to the communication needs of our customers. ; Intelligent customer interaction system of the invention, information when performing provider terminal and the information instant messaging through each installed instant messaging program to the requester terminal, and the information requester requests the voice call with the information provider in real time the customer of the information provider response can be time-response communication means and the first IM by using the priority information searched in response first communication means ranking order of the request time communicate the information provider from which the information provider and the information request tracking voice calls to occur server; By determining the path by processing a message received from the IM server, transmitted to the content provider terminal and the requestor information terminal, and a proxy to forward the call for voice communication server; The informant and (Redirect Server) RS server to manage the location information of the requester as IP (Internet Protocol) based instant messaging server and delivered to the proxy server; It characterized by including the information requester terminal and the information provider terminal or VOIP (Voice over IP) to support the Internet telephone service with the various phone gateways. ; E-commerce, IP phones, sellers, communication tracking
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