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Relaying and managing method for service calls involves sending assignment to service provider's service terminal according to contact information of selected service provider based on data call that activates selection of service provider

机译：服务呼叫的中继和管理方法涉及根据激活服务提供商选择的数据呼叫，根据所选服务提供商的联系信息，向服务提供商的服务终端发送分配。

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A call arriving at a server (210) activates a server's selection of a service provider based on the data contained in the call and on additional data, and sends an assignment to service terminals (270) according to a contact information of a selected service provider based on the data of the call. Call information is transmitted from customer terminals (230,250) to the server, in which server-based data on the service providers comprise data for establishing a connection to the service provider's service terminal and additional service provider data. The customer terminals are connected to the server using transmission routes or dedicated radio channels. Operating devices including emergency buttons, temperature sensors, stove guard systems, are connected to the customer terminals to activate a call or relay sensor information. The server has corresponding interface (216) for data exchange with service terminals utilizing variety of transmissions, such as Global System for Mobile Communication (GSM), Universal Mobile Telecommunication System (UMTS), and Internet (260). Independent claims are also included for the following: (1) a system for relaying and managing call for service, such as health care and home care, to service provider; and (2) a server for relaying and managing service calls in a system.

机译：到达服务器的呼叫（210）基于呼叫中包含的数据和附加数据激活服务器对服务提供商的选择，并根据选定服务提供商的联系信息将分配发送给服务终端（270）根据通话数据。呼叫信息从客户终端（230,250）传输到服务器，其中服务提供商上基于服务器的数据包括用于建立与服务提供商的服务终端的连接的数据以及其他服务提供商数据。客户终端使用传输路径或专用无线电信道连接到服务器。包括紧急按钮，温度传感器，炉灶护罩系统在内的操作设备已连接到客户终端，以激活呼叫或中继传感器信息。该服务器具有用于与利用各种传输的服务终端进行数据交换的相应接口（216），诸如全球移动通信系统（GSM），通用移动电信系统（UMTS）和因特网（260）。还包括以下方面的独立权利要求：（1）一种用于向服务提供商中继和管理诸如医疗保健和家庭护理之类的服务呼叫的系统; （2）服务器，用于在系统中中继和管理服务呼叫。

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公开/公告号FI117912B

专利类型
公开/公告日2007-04-13

原文格式PDF
申请/专利权人 OY EXREI AB;
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申请/专利号FI20060000093
发明设计人 VALTONENKAUKO;
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申请日2006-01-31
分类号G08B21/02;H04W4/90;H04W48/18;H04W76/02;H04W88/04;
国家 FI
入库时间 2022-08-21 20:58:55

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