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Method and system for enabling training of field service personnel and field service of machines

机译：用于培训现场服务人员和机器现场服务的方法和系统

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摘要

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system (100) is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.

机译：公开了一种用于使得能够对诸如现场工程师的现场服务人员进行培训以及对诸如医学诊断机（例如CT，MRI和X射线机）的机器进行现场服务的培训的方法和系统。系统（ 100 ）最好通过Internet实施，在该系统中，使用手持计算机的现场服务人员能够选择性地搜索与参考资料有关的分类项目，例如产品安装手册，服务手册，现场修改的部分内容信息或更新，培训手册，安全信息，设计图，零件清单等，并检索参考材料相关部分的副本。使用例如与产品类型和型号，技能级别，服务任务和授权级别有关的数据对参考资料进行分类和搜索。 展开▼

著录项

公开/公告号US7010549B2

专利类型

公开/公告日2006-03-07

原文格式PDF

申请/专利权人 RASIKLAL PUNJALAL SHAH;RICHARD ALAN GROTHMAN;KENNETH EDWARD HAHN;BRUCE TAYLOR WARD;DOUGLAS ROBERT HOFSTETTER;RICHARD LEE FROWEIN;
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申请/专利号US20030687408

发明设计人 RICHARD ALAN GROTHMAN;BRUCE TAYLOR WARD;KENNETH EDWARD HAHN;RASIKLAL PUNJALAL SHAH;DOUGLAS ROBERT HOFSTETTER;RICHARD LEE FROWEIN;
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申请日2003-10-14

分类号G06F7/00;

国家 US

入库时间 2022-08-21 21:40:36

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