首页> 外国专利> SYSTEM FOR PROVIDING TECHNICAL SUPPORT OF DEVICE, METHOD FOR PROVIDING SERVICE OF NETWORKED DEVICE, BACK-CHANNEL COMMUNICATION NETWORK IN VIDEO CONFERENCE SYSTEM FOR PROVIDING TECHNICAL SUPPORT OF NETWORKED DEVICE, AND COMPUTER-READABLE MEDIUM HAVING PROGRAM INSTRUCTION FOR PROVIDING VIDEO, AUDIO AND DIAGNOSTIC DATA STREAM OF VIDEO CONFERENCE SESSION AMONG A PLURALITY OF PARTICIPANTS

SYSTEM FOR PROVIDING TECHNICAL SUPPORT OF DEVICE, METHOD FOR PROVIDING SERVICE OF NETWORKED DEVICE, BACK-CHANNEL COMMUNICATION NETWORK IN VIDEO CONFERENCE SYSTEM FOR PROVIDING TECHNICAL SUPPORT OF NETWORKED DEVICE, AND COMPUTER-READABLE MEDIUM HAVING PROGRAM INSTRUCTION FOR PROVIDING VIDEO, AUDIO AND DIAGNOSTIC DATA STREAM OF VIDEO CONFERENCE SESSION AMONG A PLURALITY OF PARTICIPANTS

机译：提供设备技术支持的系统，提供联网设备的服务的方法，在视频会议系统中提供联网设备的技术支持的反向通信网络，提供数据和程序的计算机可读介质，用于提供视频的程序指令，提供视频的程序指令与会者中的视频会议

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PROBLEM TO BE SOLVED: To provide real-time one-button integrated support for networked devices.;SOLUTION: A server component is configured to distribute video and audio data streams to a first client component and a second client component in a conference session. Conference channel communication connection is established which carries the video and audio data streams among the first client component, the server component, and the second client component, and back-channel communication connection is established for the transmission of diagnostic and status information. A service call is managed by a service center dispatcher who connects a technician client and a networked device in a multi-party conference hosted on one of a plurality of load distribution type servers.;COPYRIGHT: (C)2006,JPO&NCIPI

机译：解决的问题：为联网设备提供实时的一键式集成支持。解决方案：服务器组件配置为在会议会话中将视频和音频数据流分发到第一客户端组件和第二客户端组件。建立会议信道通信连接，该通信信道在第一客户端组件，服务器组件和第二客户端组件之间承载视频和音频数据流，并且建立反向信道通信连接以传输诊断和状态信息。服务呼叫由服务中心调度程序管理，该服务中心调度程序在多台负载分配类型服务器之一上主持的多方会议中连接技术人员客户端和联网设备。版权所有：（C）2006，JPO＆NCIPI

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公开/公告号JP2006244503A

专利类型
公开/公告日2006-09-14

原文格式PDF
申请/专利权人 SEIKO EPSON CORP;
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申请/专利号JP20060057316
发明设计人 NELSON STEVE;LI CHIA-HSIN;IVASHIN VICTOR;
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申请日2006-03-03
分类号G06Q10;G06Q50;
国家 JP
入库时间 2022-08-21 21:56:55

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