METHOD AND SYSTEM FOR CONDUCTING CUSTOMER NEEDS, STAFF DEVELOPMENT, AND PERSONA-BASED CUSTOMER ROUTING ANALYSIS

• 1. 基于客户关系管理系统的汽配客户需求分析方法及系统 [P] . 中国专利： CN110910163A . 2020-03-24
• 2. 一种基于大数据的客户需求分析系统 [P] . 中国专利： CN112785330A . 2021-05-11
• 3. METHOD AND SYSTEM FOR CONDUCTING CUSTOMER NEEDS, STAFF DEVELOPMENT, AND PERSONA-BASED CUSTOMER ROUTING ANALYSIS [P] . 世界知识产权组织专利： WO2005079262A3 . 2007-01-11

  机译： 进行客户需求，员工发展以及基于个人的客户路由分析的方法和系统

• 4. Method and system for conducting customer needs, staff development, and persona-based customer routing analysis [P] . 美国专利： US2005187802A1 . 2005-08-25

  机译： 进行客户需求，员工发展以及基于角色的客户路由分析的方法和系统

• 5. Method and System for driving Customer needs, Staff Development and the analysis of routing based client in person. [P] . CL2005000292A1 . 2006-05-26

  机译： 驱动客户需求，员工发展以及基于路线的客户亲自分析的方法和系统。

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• 2. Exploring a Deep Analysis Method for “Click-Stream” Information from the Perspective of the Flow of Bidirectional Value of Customer Relations Based on Ricoeur＇s Hermeneutic Theory [J] . 王素芬, 仓平, 封均康, 东华大学学报：英文版 . 2010,第003期
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• 6. Exploring Student and Staff Perceptions of Customer Service Support Within a Student Enrollment System in University A [D] . Morris, Laura M. 2019
• 7. Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior [O] . Patrick Weretecki, Goetz Greve, Jörg Henseler 2020
• 8. Volume 2, Issue 3, Special issue on Recent Advances in Engineering Systems (Published Papers) Articles Transmit / Received Beamforming for Frequency Diverse Array with Symmetrical frequency offsets Shaddrack Yaw Nusenu Adv. Sci. Technol. Eng. Syst. J. 2(3), 1-6 (2017); View Description Detailed Analysis of Amplitude and Slope Diffraction Coefficients for knife-edge structure in S-UTD-CH Model Eray Arik, Mehmet Baris Tabakcioglu Adv. Sci. Technol. Eng. Syst. J. 2(3), 7-11 (2017); View Description Applications of Case Based Organizational Memory Supported by the PAbMM Architecture Martín, María de los Ángeles, Diván, Mario José Adv. Sci. Technol. Eng. Syst. J. 2(3), 12-23 (2017); View Description Low Probability of Interception Beampattern Using Frequency Diverse Array Antenna Shaddrack Yaw Nusenu Adv. Sci. Technol. Eng. Syst. J. 2(3), 24-29 (2017); View Description Zero Trust Cloud Networks using Transport Access Control and High Availability Optical Bypass Switching Casimer DeCusatis, Piradon Liengtiraphan, Anthony Sager Adv. Sci. Technol. Eng. Syst. J. 2(3), 30-35 (2017); View Description A Derived Metrics as a Measurement to Support Efficient Requirements Analysis and Release Management Indranil Nath Adv. Sci. Technol. Eng. Syst. J. 2(3), 36-40 (2017); View Description Feedback device of temperature sensation for a myoelectric prosthetic hand Yuki Ueda, Chiharu Ishii Adv. Sci. Technol. Eng. Syst. J. 2(3), 41-40 (2017); View Description Deep venous thrombus characterization: ultrasonography, elastography and scattering operator Thibaud Berthomier, Ali Mansour, Luc Bressollette, Frédéric Le Roy, Dominique Mottier Adv. Sci. Technol. Eng. Syst. J. 2(3), 48-59 (2017); View Description Improving customs’ border control by creating a reference database of cargo inspection X-ray images Selina Kolokytha, Alexander Flisch, Thomas Lüthi, Mathieu Plamondon, Adrian Schwaninger, Wicher Vasser, Diana Hardmeier, Marius Costin, Caroline Vienne, Frank Sukowski, Ulf Hassler, Irène Dorion, Najib Gadi, Serge Maitrejean, Abraham Marciano, Andrea Canonica, Eric Rochat, Ger Koomen, Micha Slegt Adv. Sci. Technol. Eng. Syst. J. 2(3), 60-66 (2017); View Description Aviation Navigation with Use of Polarimetric Technologies Arsen Klochan, Ali Al-Ammouri, Viktor Romanenko, Vladimir Tronko Adv. Sci. Technol. Eng. Syst. J. 2(3), 67-72 (2017); View Description Optimization of Multi-standard Transmitter Architecture Using Single-Double Conversion Technique Used for Rescue Operations Riadh Essaadali, Said Aliouane, Chokri Jebali and Ammar Kouki Adv. Sci. Technol. Eng. Syst. 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• 1. Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach [J] . Michele Gorgoglione ,Umberto Panniello . 智能学习系统与应用（英文） . 2011,第2期
• 2. 一种基于需求的保险设计与行销方法——保险的客户需求分析模型 [C] . 万声宇 . 中国保险业青年论坛 . 2005
• 3. 基于客户需求的商业银行个人理财业务分析 [A] . 杨韬 . 2012