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Telephone queuing system for setting up interactive queuing in the telephone equipment of a big concern/call center reached by callers via their telephone receivers links callers to a database
Telephone queuing system for setting up interactive queuing in the telephone equipment of a big concern/call center reached by callers via their telephone receivers links callers to a database
A call monitoring device (1) links up a telephone queuing system to a database (3) in an external data-processing facility (2) via a transmission system, e.g. wire, radio, optical, etc. Internal data-processing equipment links directly to the call monitoring device. An interface transmits text, voice or data and links a caller to the database.
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