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Inquiry management system, inquiry management method, inquiry sorting system and inquiry sorting method
Inquiry management system, inquiry management method, inquiry sorting system and inquiry sorting method
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机译：查询管理系统，查询管理方法，查询分类系统和查询分类方法
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摘要
[Object] This invention provides an inquiry-management system and inquiry-management method that, when an inquiry regarding poor product quality or part specifications is received as FAX data, is capable of managing the inquiries sent as FAX data without having to output the FAX data on paper and is capable of keeping it together with the information-management form. ;[Means to Solve] The invention comprises: a FAX-receiving unit 31 that receives FAX data and converts the received FAX data to FAX-image data that is in image format that can be viewed by a browser; an information-communication-form-creation unit 32 that creates an information-communication form that contains the FAX-image data and that is used for managing inquiries; an information-communication-form-memory unit 33 that stores the created information-communication-form; and an information-communication-form-management unit 35 that provides a browser screen comprising an input area for performing input to the information-communication-form, and a display area for displaying the FAX-image data.
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