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SYSTEM AND METHOD FOR DETERMINING AND IMPLEMENTING BEST PRACTICE IN A DISTRIBUTED WORKFORCE

机译:确定和实施分布式工作中最佳实践的系统和方法

摘要

The present invention provides a system and method for determining, distributing and implementing the best practice for performing a task, and for assessing deviations from that best practice. A feature of the invention involves the identification of qualified reviewers from among workers who perform the task, in order to facilitate and expedite assessment of other workers' performance of the task, and to help prompt interest by other workers in learning and implementing the best practice. Other features include rapid identification of best practices, which enables organizations to adapt their best practices as changes occur in the industry and in customer expectations. The systems and methods of the present invention are especially useful in the context of organizations, such as insurance companies, whose workforces may be distributed over a number of offices.
机译:本发明提供了一种用于确定,分配和实施用于执行任务的最佳实践以及用于评估与该最佳实践的偏差的系统和方法。本发明的一个特征涉及从执行任务的工人中识别合格的审阅者,以便于促进和加速对其他工人的任务绩效的评估,并帮助促使其他工人对学习和实施最佳实践感兴趣。 。其他功能还包括快速识别最佳实践,这使组织能够根据行业和客户期望的变化来调整最佳实践。本发明的系统和方法在诸如保险公司之类的组织的背景下特别有用,这些组织的劳动力可以分布在多个办公室中。

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