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Process for managing user reservations for passenger transportation or lodging services, customer loyalty system and ticket or accommodation reservation system
Process for managing user reservations for passenger transportation or lodging services, customer loyalty system and ticket or accommodation reservation system
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机译：旅客运输或住宿服务的用户预订管理流程，客户忠诚度系统以及机票或住宿预订系统
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摘要
"PROCESS TO MANAGE USER RESERVATIONS FOR PASSENGER TRANSPORT SERVICES, CUSTOMER LOYALTY SYSTEM AND PASSENGER RESERVATION SYSTEM". The process and systems of the present invention allow transportation and accommodation reserved service customers to cancel unused reservations in a timely manner and to be rewarded for their participation in the reduction of no-show, known as "no-show". ", thereby improving the usability, organization and optimization of resources, profitability and quality of these services. Prizes are awarded through the additional award of points, bonuses, miles or other similar credits, registered through customer loyalty programs and systems. In return for this award, non-attendance without cancellation in a timely manner - the "no-show", is punished with the debit of corresponding points. The process and systems include features that facilitate acceptance and encourage customer participation for no-show reduction such as: initial point credit for joining, limitation of debt to existing balance earned by participating in "no-show" program no-show ", and intensive use of computer and communications technologies.
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