首页> 外国专利> METHOD, SYSTEM, AND PROGRAM FOR COPING WITH REPAIR OF HOUSEHOLD ELECTRIC APPLIANCES, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD, SERVER, AND PROGRAM FOR ACCEPTING REPAIR OF THEM, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD AND PROGRAM FOR REQUESTING REPAIR OF THEM, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD AND PROGRAM FOR REGISTERING ALLOWABLE REPAIR DATE, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, DOMESTIC COMMUNICATION TERMINAL, COMMUNICATION DEVICE FOR FAULT INFORMATION OF THEM, DATABASE FOR STORE, AND COMMUNICATION TERMINAL FOR STORE

METHOD, SYSTEM, AND PROGRAM FOR COPING WITH REPAIR OF HOUSEHOLD ELECTRIC APPLIANCES, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD, SERVER, AND PROGRAM FOR ACCEPTING REPAIR OF THEM, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD AND PROGRAM FOR REQUESTING REPAIR OF THEM, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, METHOD AND PROGRAM FOR REGISTERING ALLOWABLE REPAIR DATE, RECORDING MEDIUM WITH THIS PROGRAM RECORDED, DOMESTIC COMMUNICATION TERMINAL, COMMUNICATION DEVICE FOR FAULT INFORMATION OF THEM, DATABASE FOR STORE, AND COMMUNICATION TERMINAL FOR STORE

机译：用于修理家用电器的方法，系统和程序，以该程序记录的介质，用于记录介质的方法，服务器和程序，用于记录介质的修理，方法，程序和方法，用于请求修理的方法，系统和程序。使用此程序记录的介质，用于记录允许维修日期的方法和程序，使用该程序记录的介质，本地的通信端子，用于其故障信息的通信设备，用于存储的数据库以及用于通信的端子

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摘要

PROBLEM TO BE SOLVED: To provide a technique for coping with repair of household electric appliances, which automatically transmits fault information to a server of a maker at the time of a fault of household electric appliances and makes the server extract information, which introduces one or more electric appliances stores being in the vicinity of the house of a user and can quickly cope with repair, from a database to inform the user of this information. ;SOLUTION: Fault information of each household electric appliance 1x in the user's house is obtained by a short-distance communication device 2x provided in the appliance and is transmitted to a domestic communication terminal 30 and is reported to an appliance repair accepting server 41 of a maker 40 through an information network 60 together with preliminarily obtained whereabouts information by the domestic communication terminal. The server 41 accepts fault request data to retrieve an electric appliances store database 42 and extracts stores, which have the whereabouts of the appliance in their territories and can repair it within a prescribed allowable repair period, and informs the user of them.;COPYRIGHT: (C)2003,JPO

机译：要解决的问题：提供一种应对家用电器维修的技术，该技术可以在家用电器发生故障时自动将故障信息传输到制造商的服务器，并使服务器提取信息，从而引入一种或多种信息。更多的电器商店位于用户房屋附近，可以迅速地从数据库中进行维修，以告知用户该信息。 ;解决方案：用户房屋中每个家用电器1x的故障信息是通过设备中提供的短距离通信设备2x获得的，并传输到家庭通信终端30，并报告给用户的家用电器维修接受服务器41制造商40通过信息网络60以及由家庭通信终端预先获得的行踪信息。服务器41接收故障请求数据以检索电器商店数据库42，并提取在其领土上具有该电器的下落并且可以在规定的允许修理期限内对其进行修理的商店，并通知用户。日本特许厅（C）2003

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公开/公告号JP2002352025A

专利类型
公开/公告日2002-12-06

原文格式PDF
申请/专利权人 TOSHIBA CORP;
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申请/专利号JP20010160788
发明设计人 MURANAKA TOSHIAKI;
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申请日2001-05-29
分类号G06F17/60;H04M11/00;H04Q9/00;
国家 JP
入库时间 2022-08-22 00:12:23

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