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DISTRIBUTED CALL CENTER SYSTEM, CALL CENTER PROCESSING APPARATUS, OPERATOR USE PROCESSING APPARATUS, CALL CENTER PROCESSING PROGRAM AND STORAGE MEDIUM WITH THE CALL CENTER PROCESSING PROGRAM STORED
DISTRIBUTED CALL CENTER SYSTEM, CALL CENTER PROCESSING APPARATUS, OPERATOR USE PROCESSING APPARATUS, CALL CENTER PROCESSING PROGRAM AND STORAGE MEDIUM WITH THE CALL CENTER PROCESSING PROGRAM STORED
PROBLEM TO BE SOLVED: To surely provide a call center job without identifying a working place of an operator.;SOLUTION: The distributed type call center system 1 can interconnect a user personal computer 13 of a user 12, an operator use processing apparatus 5 installed by a plurality of operators 4, a call center processing apparatus 3 installed in a call center 2, a consignment enterprise personal computer 9 and a consignment enterprise server 11 of a consignment enterprise 8 by the Internet 7, the distributed operators 4 can process consigned jobs from a plurality of the consignment enterprises 8 under the control of the operator use processing apparatus, the operator use processing apparatus 5 manages the connection from an information user personal computer 13 of the user 12, retrieves and manages a database 3b, and a gatekeeper server 3c manages start/end of connection between the operator use processing apparatus 5 of the operator 4 and the user personal computer 13 of the user 12.;COPYRIGHT: (C)2003,JPO
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