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DEALER SERVICE MANAGEMENT SYSTEM, DEALER SERVICE MANAGEMENT METHOD, AND COMPUTER PROGRAM FOR DEALER SERVICE MANAGEMENT
DEALER SERVICE MANAGEMENT SYSTEM, DEALER SERVICE MANAGEMENT METHOD, AND COMPUTER PROGRAM FOR DEALER SERVICE MANAGEMENT
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机译：经销商服务管理系统，经销商服务管理方法和用于经销商服务管理的计算机程序
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摘要
PROBLEM TO BE SOLVED: To provide a dealer service management system which is useful for maintaining quality of maintenance/repair service performed by dealers not less than a constant level and further improving its quality.;SOLUTION: The dealer service management system according to the present invention is equipped with dealer terminals (1) operated by the dealers who sell vehicles, and a host computer system (2) connected to the dealer terminals (1) via a network (3). Dealer evaluation data concerning provision conditions of service provided by the dealers is input into the dealer terminals (1). The host computer system (2) receives the dealer evaluation data via the network (3), diagnoses the provision conditions of the service provided by the dealers, and prepares dealer diagnosis information based on the dealer evaluation data.;COPYRIGHT: (C)2003,JPO
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