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Outsourcing of customer servicing by service companies such as banks, insurers, etc., where a dialogue or conversational type connection to the outsourcers computer systems is provided that prevents any use of external programs
Outsourcing of customer servicing by service companies such as banks, insurers, etc., where a dialogue or conversational type connection to the outsourcers computer systems is provided that prevents any use of external programs
Method for decentralized processing of customer documentation of a company by an external agency connected to customer records in conversation mode but without used of external programs. Accordingly incoming post, fax and e-mail of an outsourcing company is forwarded to an external service provider by provision of a dialogue or conversation type connection to the outsourcing company's computer system so that its internal database can be used with special internal software.
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