首页>
外国专利>
CLIENT SATISFACTION DEGREE AUTOMATIC EVALUATION SERVICE METHOD FOR BUSINESS PHONE ANSWERING MANNER
CLIENT SATISFACTION DEGREE AUTOMATIC EVALUATION SERVICE METHOD FOR BUSINESS PHONE ANSWERING MANNER
展开▼
机译：业务电话应答方式的客户满意度度自动评估服务方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
PURPOSE: A client satisfaction degree automatic evaluation service method for a business phone answering manner is provided to query and evaluate a satisfaction degree for a business manner on a real time basis by attempting a call forwarding to an evaluation system and connecting a client's call to the evaluation system after a phone call of business manner is terminated. CONSTITUTION: A person in charge in a company releases a call or requests a call forwarding to an automatic evaluation system, and when a client maintains a call, a terminal exchanger calls the automatic evaluation system, so that a call is set up between the client's call and the evaluation system. When the call forwarding is made, the automatic evaluation system classifies codes so that information on a company name and an area where a phone is installed, etc., can be obtained, and the terminal exchanger transmits a corresponding code to the evaluation system. When the call is connected to the automatic evaluation system, the automatic evaluation system automatically response thereto and transmits a previously inputted voice data to a user. When the user inputs an evaluation result with a phone number in response to the evaluation query, the automatic evaluation system analyzes and evaluates the result by codes on a real time basis. The automatic evaluation system records the evaluation result in a database and processes various statistics. In addition, the automatic evaluation system records an inconvenient matter or inquiry by using a voice mailbox function and assigns a number, so that an operator may take a step in relation to the process result.
展开▼
