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Optimizing next step action based on agent availability for effective sales and marketing engagement
Optimizing next step action based on agent availability for effective sales and marketing engagement
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机译:基于代理可用性优化下一步动作,以实现有效的销售和营销参与
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摘要
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on a prediction of availability of the agent to execute a communication attempt to communicate with the customer using a communication mode that requires the attendance of the agent.
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