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Optimizing next step action based on agent availability for effective sales and marketing engagement

机译:基于代理可用性优化下一步动作,以实现有效的销售和营销参与

摘要

A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on a prediction of availability of the agent to execute a communication attempt to communicate with the customer using a communication mode that requires the attendance of the agent.
机译:通过一个或多个通信模式通过代理与客户建立与客户通信的系统和方法包括代理计算机和第二计算机。代理计算机接收识别代理计算机中的一个或多个客户记录的批次通知,用于在不久的将来通信,其中一个或多个客户记录与一个或多个客户相关联。第二计算机提供批处理通知,使代理计算机能够识别一个或多个客户记录的批次。系统基于对代理的可用性的预测来确定用于执行通信尝试的可用性,以使用需要考虑代理的通信模式与客户通信的通信尝试。

著录项

  • 公开/公告号US10979566B2

    专利类型

  • 公开/公告日2021-04-13

    原文格式PDF

  • 申请/专利权人 MICRO MACRO ASSETS LLC;

    申请/专利号US202016893980

  • 发明设计人 SENRAJ SOUNDAR;

    申请日2020-06-05

  • 分类号H04M3/42;H04M3;H04M3/51;H04M3/523;H04M3/58;H04M3/54;

  • 国家 US

  • 入库时间 2022-08-24 18:10:36

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