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Training and management of technicians in the service or repair of machines, devices, or systems

机译:在服务或维修机器,设备或系统维修或维修技术人员的培训和管理

摘要

Examples related to facilitating the training, assessment, and dispatching of technicians to a customer location for at least the purpose of servicing or repairing machines, devices, or systems present at the customer location are presented. The technician can be selected for dispatch to the customer location by review of database information, including training information for the technician, among other things. While at the customer location, the technician can be provided with training information delivered via a training module, where such training material content can comprise written materials, photos, video, virtual assistance, remote assistance, games, or the like. The technician can generate videos or other collateral while at the customer location, which can be included for use in a library of training materials for subsequent use, or for other purposes. Various systems and processes for facilitating the selection, management and deployment of training materials for technicians are also provided herein.
机译:展示了与促进技术人员促进技术人员的培训,评估和调度,以至少为客户位置提供服务或修理客户位置的目的的培训,评估和分派。通过查看数据库信息,可以选择技术人员派遣到客户位置,包括技术人员的培训信息。在客户位置,技术人员可以通过培训模块提供培训信息,其中这种培训材料内容可以包括书面材料,照片,视频,虚拟援助,远程协助,游戏等。技术人员可以在客户位置生成视频或其他抵押品,这些抵押品可以包括在培训材料库中用于后续使用,或用于其他目的。本文还提供了用于促进技术人员培训材料的选择,管理和部署的各种系统和过程。

著录项

  • 公开/公告号US11113987B1

    专利类型

  • 公开/公告日2021-09-07

    原文格式PDF

  • 申请/专利权人 XOEYE TECHNOLOGIES INC.;

    申请/专利号US202016879268

  • 发明设计人 ADAM JAGGERS;C. AARON SALOW;MATTHEW EBY;

    申请日2020-05-20

  • 分类号G09B19;G09B5/02;G09B5/06;G09B5/04;G06Q10/06;G06K19/06;G06Q50/20;G06Q10;G06Q30/02;G06N20;

  • 国家 US

  • 入库时间 2022-08-24 20:52:14

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