Research on service quality improving method of human resource outsourcing service enterprises

机译：人力资源外包服务企业服务质量提高方法研究

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The increasing demand of human resource outsourcing (HRO) has brought about the rapid development of HR outsourcing services. For this emerging industry, continuously improving the quality of service according to customer demand is an important subject to promote the development of the industry. So, product Quality Function Deployment (QFD) is introduced into the human resource outsourcing service enterprises to improve quality of products in this paper. And aimming at the issue of developers have various responses to the service characteristics in order to meet the same customer demand, therefore; this paper through evidence theory to implement integaration of developers' opinion and overcome the defect of QFD in a better way. The example shows that the proposed algorithm has good applicability.

机译：人力资源外包（HRO）需求的增长带来了人力资源外包服务的快速发展。对于这个新兴行业，根据客户需求不断提高服务质量是促进行业发展的重要课题。因此，本文将产品质量功能部署（QFD）引入人力资源外包服务企业，以提高产品质量。并且针对开发者的问题对服务特性有各种响应，从而满足相同的客户需求；本文通过证据理论，对开发人员的意见进行整合，更好地克服了QFD的缺陷。实例表明，该算法具有良好的适用性。

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来源
《2010 The 2nd IEEE International Conference on Information Management and Engineering (ICIME)》|2010年|P.314-318|共5页
会议地点 Chengdu(CN);Chengdu(CN)
作者
Xiao-qing Bi; Mang Yu; Qing-xiang Zhou;
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作者单位

School of Management Tianjin University of technology Tianjin, P.R. China, 300384;

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会议组织
原文格式 PDF
正文语种 eng
中图分类信息处理（信息加工）;
关键词
evidence theory; quality function deployment (QFD); services quality;

机译：证据理论；质量功能部署（QFD）；服务质量;

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Research on service quality improving method of human resource outsourcing service enterprises

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