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首页> 外文会议>2014 IEEE/ACM Joint Conference on Digital Libraries >Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective
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Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective

机译：影响虚拟参考咨询服务的平衡因素：从大学图书馆员的角度确定

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摘要

Many digital libraries are providing Virtual Reference Services (VRS). There could be various approaches to increase the quality of VRS. In this study, we focused on two key factors; improving helpfulness and reducing user's feeling of intrusiveness. Studies indicated that librarian-initiated attempts for help may increase user's feeling of intrusiveness [2] [3]. It is challenging to provide high helpfulness along with less intrusiveness in VRS. This study aimed to identify factors that contribute to improving helpfulness and reducing intrusiveness. Data were collected based on a survey using systemic random sample approach. Our initial results indicated that awareness, timing, and transparency were key factors affecting the helpfulness and intrusiveness.
机译：许多数字图书馆都在提供虚拟参考服务（VRS）。可以采用多种方法来提高VRS的质量。在这项研究中，我们集中于两个关键因素。提高帮助度并减少用户的干扰感。研究表明，图书馆员发起的帮助尝试可能会增加用户的介入感[2] [3]。在VRS中提供高帮助性和较少干扰性是具有挑战性的。这项研究旨在确定有助于改善帮助和减少干扰的因素。使用系统随机抽样方法，基于调查收集数据。我们的初步结果表明，意识，时间和透明度是影响帮助和干扰的关键因素。

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