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首页> 外文期刊>The international information & library review >Information on the Go: Perspective of Academic Librarians on Use of Social Media in Reference Services
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Information on the Go: Perspective of Academic Librarians on Use of Social Media in Reference Services

机译：随身携带的信息：高校图书馆员在参考服务中使用社交媒体的观点

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摘要

Librarians have different perceptions on the employment of social media in library services. This research focused on investigating the perceptions that academic librarians in Ghana hold about the employment of social media in providing reference and user services. A quantitative research approach employing a Likert-type questionnaire was used in soliciting the views of 99 librarians from six top public and private universities in Ghana on their perspective on the use of social media in providing reference and user services. The findings of the study indicate mixed perceptions on the application of social media in reference and user services. These are variously attributed to lack of skills on the part of librarians to use social media, low bandwidth and poor internet connectivity, and inadequate support/motivation from parent institutions among others. As a result, librarians found the traditional mode of service delivery more comfortable, though they knew the importance of social media in their services. The study recommended, among others, development of skills and sensitization workshops to whip up interest in librarians to use social media in reference and user services.
机译：图书馆员对在图书馆服务中使用社交媒体的看法不同。这项研究的重点是调查加纳的大学图书馆员对使用社交媒体提供参考和用户服务的看法。采用了采用李克特型问卷的定量研究方法，征求了加纳六所顶级公立和私立大学的99位图书馆员对使用社交媒体提供参考和用户服务的观点。这项研究的结果表明，人们对社交媒体在参考和用户服务中的应用持不同的​​看法。这些归因于图书馆员缺乏使用社交媒体的技能，低带宽和不良的互联网连接以及上级机构等的支持/动机不足。结果，尽管图书馆员知道社交媒体在其服务中的重要性，但他们发现传统的服务提供方式更加舒适。该研究建议，除其他外，应发展技能和提高认识的讲习班，以激发人们对图书馆员在参考和用户服务中使用社交媒体的兴趣。

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