Citizen and employee involvement in public service development through user-driven methods

机译：公民和员工通过用户驱动的方法参与公共服务开发

获取原文

获取原文并翻译 | 示例

页面导航

摘要
著录项
相似文献
相关主题

摘要

This paper investigates the use of various user-driven methods in the development of public services. As an example, the paper presents a case where citizens and employees were brought together to identify development needs for remote-enabled public services. User-driven methods provided by a local Living Lab were used to solve the encountered challenges. The outcome of this study indicates that use of multiple methods ensures comprehensive and reliable results as well as deep insight of service usage, thereby resulting in usable, useful and desirable public service.

机译：本文研究了在公共服务开发中各种用户驱动方法的使用。例如，本文介绍了一个案例，在该案例中，将公民和员工聚集在一起，以确定远程支持的公共服务的发展需求。本地生活实验室提供的用户驱动方法用于解决遇到的挑战。这项研究的结果表明，使用多种方法可确保获得全面而可靠的结果以及对服务使用的深刻理解，从而产生可用，有用和理想的公共服务。

著录项

来源
《2014 International Conference on Engineering, Technology and Innovation》|2014年|1-9|共9页
会议地点 Bergamo(IT)
作者
Haukipuro Lotta; Vainamo Satu; Arhippainen Leena;
展开▼
作者单位

Center for Internet Excellence P.O. Box 1001, FI-90014 University of Oulu, Finland;

展开▼
会议组织
原文格式 PDF
正文语种 eng
中图分类
关键词
Cities and towns; Communities; Internet; Organizations; Reliability; Technological innovation; Usability; Living Lab; open innovation; service design; user experience; user involvement; user-driven methods;

机译：城镇；社区；互联网;组织；可靠性;技术创新；可用性；生活实验室；开放式创新；服务设计；用户体验;用户参与；用户驱动的方法；;

相似文献

外文文献
中文文献
专利

1. Public health-care services are financed by the state (government); nevertheless, people have to pay subsidized fares for health-care services. Use of private health-care services in most cases pay through private insurance companies, but some pay with their own money, and this system is growing with Peruvian economic growth.Peru also has a social security system (EsSalud), in which health-care services are financed by contributions from employers and employees, but only those citizens with form [J] . The National medical journal of India . 2009,第2期

机译：公共保健服务由国家（政府）资助;但是，人们必须支付医疗保健服务的补贴票价。私人医疗服务的使用在大多数情况下是通过私人保险公司支付的，但有些人用自己的钱支付，并且该系统随着秘鲁经济的增长而增长。秘鲁还设有社会保障系统（EsSalud），其中医疗保健服务由雇主和雇员的捐款供资，但只有那些具有形式的公民
2. Involving Citizen-Patients in the Development of Telehealth Services: Qualitative Study of Experts’ and Citizen-Patients’ Perspectives [J] . Hassane Alami, Marie-Pierre Gagnon, Jean-Paul Fortin Journal of participatory medicine. . 2018,第4期

机译：使公民患者参与远程医疗服务的发展：专家和公民患者观点的定性研究
3. Urban planning, public participation and digital technology: App development as a method of generating citizen involvement in local planning processes [J] . Wilson Alexander, Tewdwr-Jones Mark, Comber Rob Environment and Planning . 2019,第2期

机译：城市规划，公众参与和数字技术：应用程序开发作为一种促使公民参与地方规划过程的方法
4. Citizen and employee involvement in public service development through user-driven methods [C] . Haukipuro Lotta, Vainamo Satu, Arhippainen Leena International Conference on Engineering, Technology and Innovation . 2014

机译：公民和员工通过用户驱动方法参与公共服务发展
5. A framework for effective customer and frontline employee involvement in new service development [D] . Melton, Horace L. 2007

机译：一个有效的客户和一线员工参与新服务开发的框架
6. Involving Citizen-Patients in the Development of Telehealth Services: Qualitative Study of Experts’ and Citizen-Patients’ Perspectives [O] . Hassane Alami, Marie-Pierre Gagnon, Jean-Paul Fortin 2018

机译：涉及公民患者在远程服务的发展中：专家的定性研究和公民患者的观点
7. Understanding cities and citizens: udDeveloping novel participatory development methods and public service concepts [O] . Vogt Marek, Fröhlich Peter 2016

机译：了解城市和公民： ud开发新颖的参与式发展方法和公共服务理念

Citizen and employee involvement in public service development through user-driven methods

摘要

著录项

相似文献

相关主题

期刊订阅