Toll plaza officers on the Sydney Harbour Bridge sustain sprains and strains, slips and falls, contusions and illness resulting from dealing with aggressive motorists at work. Demographic data shows that toll plaza officers represent over 90% of the population in terms of height are both male and female and can be either left or right handed. General hazards observed or reported in toll plaza work include: 1. Working near traffic; 2. Manual handling containers; 3. Repetitive and sustained postures during toll collection; 4. Physical and verbal abuse from motorists; 5. Traffic noise; 6. Vehicle emissions; 7. Weather including heat, cold, sun, wind, rain and 8. Security issues. A number of identification and assessment tools were used in this case study. These included consultation with staff; review of injury statistics; questionnaire; review of shift rosters; observation of work; task and posture analysis; productivity measures and toll plaza booth assessment. The results of the risk identification and assessment indicate that job design, booth design, vault and metal tin design, as well as maintenance of booths, vaults and metal tins require attention. Poor motorist behaviour and traffic are also involved.
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