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首页> 外文会议>47th International Industrial Engineering Conference and Exposition May 19-22, 1996 Hyatt Regency Minneapolis, Minnesota >A new papradigm for solving human performance problems in the workplace
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A new papradigm for solving human performance problems in the workplace

机译：解决工作场所人类绩效问题的新范式

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摘要

Traditionally, work process design has concentrated on increasing work efficiency measured in terms of cycle time based on the assumption that work efficiency increases work quantity and consequently work effectiveness. However, experience has proven that an efficient work process does not necessarily yield an effective work process. This realization triggered the beginning of numerous work improvement efforts with the intent of enhancing the quality of work life for employees and the quality of products and services. Many disciplines have attempted to develop a methodology for work improvement--disciplines such as industrial psychology, ergonomics, quality management, business process reengineering, human relations, management science and operations research. Each approach offers a unique benefit; however, none of these approaches succeeeds in defining a comprehensive philosophy of work improvement required for today's complex environment.
机译：传统上，工作流程设计的重点是基于工作时间增加工作量并因此提高工作效率这一假设，以周期时间来衡量工作效率的提高。但是，经验证明，有效的工作过程不一定能产生有效的工作过程。这种认识引发了许多工作改进工作的开始，旨在提高员工的工作生活质量以及产品和服务的质量。许多学科都试图开发一种改进工作的方法，例如工业心理学，人体工学，质量管理，业务流程再造，人际关系，管理科学和运筹学等学科。每种方法都有其独特的优势。但是，在定义当今复杂环境所需的全面的工作改进哲学方面，这些方法都没有成功。

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