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首页> 外文会议>9th World conference on transport research (9th WCTR) >ASSIGNMENT MODEL FOR CHECK-INCOUNTERS BASED ON PASSENGERBEHAVIOURS
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ASSIGNMENT MODEL FOR CHECK-INCOUNTERS BASED ON PASSENGERBEHAVIOURS

机译：基于乘客行为的登机柜台分配模型

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Figuring out how to efficiently utilise check-in counters at airport passenger terminalsis a major concern in face to airport operators and airlines. Inadequate terminalcapacity and the inefficient utilisation of facilities such as check-in counters are majorfactors causing congestion and delays at airport passenger terminals. However, suchdelays and congestion can be reduced by increasing the efficiency of check-in counteroperations, based on an understanding of passenger airport access behaviour.This paper presents an assignment model for check-in counter operations, based onpassengers' airport arrival patterns. In setting up the model, passenger surveys areused to determine when passengers arrive at the airport terminals relative to theirflight departure times. The model then uses passenger arrival distribution patterns tocalculate the most appropriate number of check-in counters and the duration of timethat each counter should be operated.This assignment model has been applied at the Seoul Gimpo International Airport.The model is expected to provide not only a practical system for the efficientoperations of time-to-time check-in counter assignments, but also a valuable means ofdeveloping effective longer-term solutions to the problem of passenger terminalcongestion and delays. It will also offer airlines a means of operating check-incounters with greater cost effectiveness, thus leading to enhanced airport user service.
机译：弄清如何有效利用机场客运大楼的登机柜台是面对机场运营商和航空公司的主要问题。航站楼容量不足和值机柜台等设施的利用率低下是造成机场客运站拥堵和延误的主要因素。但是，基于对旅客机场出入行为的了解，可以通过提高登机柜台操作效率来减少此类延误和拥堵。本文基于乘客的机场到达模式，提出了一种登机柜台操作的分配模型。在建立模型时，使用旅客调查来确定旅客何时相对于他们的起飞时间到达机场航站楼。然后，该模型使用旅客到达分布模式来计算最合适的登机柜台数量和每个柜台应操作的持续时间。此分配模型已在首尔金浦国际机场应用，该模型不仅可以提供一个实用的系统，可以有效地进行按时办理登机手续的柜台分配，但也是开发有效的长期解决方案的有效手段，以解决旅客终端拥挤和延误的问题。它还将为航空公司提供一种更具成本效益的操作登机柜台的方式，从而改善机场的用户服务。

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