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首页> 外文会议>Agile management: Embracing change and uncertainty in engineering management >USING PROCESS IMPROVEMENT TOOLS TO INCREASE EFFICIENCY AND QUALITY OF SERVICE IN A HOSPITAL BLOOD BANK
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USING PROCESS IMPROVEMENT TOOLS TO INCREASE EFFICIENCY AND QUALITY OF SERVICE IN A HOSPITAL BLOOD BANK

机译：使用过程改进工具提高医院血库的效率和服务质量

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Distractions and unnecessary movement are sources for error within the workplace. For a work unit such as a blood bank, these distractions have the potential to cause catastrophic errors. This project focuses on improving the core work processes of MedStar Good Samaritan (Good Sam) Hospital Blood Bank (BB) in Baltimore, MD by minimizing distractions using two methodologies. Link Value Analysis (LVA) is employed to minimize excessive movement between components with the strongest links and reduce the number of links crossing paths, while constrained to requirements set within the workspace. A Distraction Tracking Chart (DTC) is used to collect and assess how distractions affect blood bank personnel and how they can be reduced. Recommendations are provided for handling distractions and improving process flow based quantitative data.
机译：分心和不必要的移动是工作场所错误的根源。对于像血库这样的工作单位，这些干扰可能导致灾难性错误。该项目致力于通过使用两种方法将干扰最小化来改善马里兰州巴尔的摩市MedStar好撒玛利亚人（Good Sam）医院血库（BB）的核心工作流程。使用链接值分析（LVA）可以最大程度地减少具有最强链接的组件之间的过度运动，并减少穿越路径的链接数，同时又要限制在工作空间内设置的要求。分心跟踪图（DTC）用于收集和评估分心如何影响血库人员以及如何减少分心。提供了一些建议，以处理干扰并改善基于流程的定量数据。

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