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A Palette of Lean Indicators to Detect Waste in Software Maintenance: A Case Study

机译：在软件维护中检测浪费的精益指标调色板：一个案例研究

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摘要

Software maintenance is a key activity in software development requiring considerable effort and time. Hence, it is important to increase the efficiency and effectiveness of the maintenance process. The objective of this article is to introduce a palette of indicators to assess the maintenance process based on indicators lean indicators. Four indicators aiming at detecting waste have been proposed, namely the inflow of maintenance requests, the flow of maintenance requests through the maintenance process with regard to continuous value creation and high throughput, the analysis of lead-times, and the analysis of workload. The research method is case study in which the proposed indicators were applied on the maintenance process of one case company (Ericsson AB).
机译：软件维护是软件开发中的一项关键活动，需要大量的精力和时间。因此，提高维护过程的效率和有效性很重要。本文的目的是介绍一系列指标，以根据指标精益指标评估维护过程。提出了四个旨在检测浪费的指标，即维护请求的流入，维护过程在维护过程中与持续创造价值和高吞吐量有关的流量，提前期分析和工作量分析。研究方法是案例研究，其中将拟议指标应用于一个案例公司（Ericsson AB）的维护过程。

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