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Toward Seamless Environments for Dispute Prevention and Resolution

机译：走向无缝环境以预防和解决纠纷

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摘要

Given the evolution of the Information Technology society, it is now ra ther simple to acquire products or services in a foreign country. This practice may conduct to the event of conflicts whenever a consumer detects some fault or mal function in services or products he/she had bought. A situation that may worsen if at the time of the uncovering of the defect, the shopper is already in a different geographical arena. There is thus the need to develop computational tools that may prevent these disputes from even happening. In this work it is proposed the development of seamless intelligent environments for dispute resolution that will surround the user, independently of his/her location. It is described the implemen tation of a prototype that may provide contextualized real-time information and legal support to consumers. The objective is to decrease the number of disputes due to a poor understanding in relation to the The Law and make justice more per sonalized and closer to people.
机译：随着信息技术社会的发展，现在在国外获得产品或服务变得更加简单。每当消费者在他/她购买的服务或产品中发现某些故障或功能失常时，这种做法就可能发生冲突。如果在发现缺陷时购物者已经在不同的地理区域，这种情况可能会恶化。因此，需要开发可以防止这些纠纷发生的计算工具。在这项工作中，建议开发无缝智能环境以解决纠纷，该环境将围绕用户而与用户/她的位置无关。描述了原型的实现，该原型可以为消费者提供上下文相关的实时信息和法律支持。目的是减少由于对《法律》的了解不足而引起的争端的数量，并使正义更加人性化，更接近人们。

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