Comparing Usability Problem Identification and Description by Practitioners and Students

机译：从业人员和学生比较可用性问题的识别和描述

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Many studies of usability studies count the number of usability problems identified to measure the effectiveness of an evaluation. However, communicating problems is also important to evaluation effectiveness, because a problem found but poorly explained may not be fixed. This study compared lists of usability problems from 21 practitioners and 23 students watching a pre-recorded usability session. Lists were evaluated for the number of problems reported, and for following six guidelines for describing usability problems: be clear and avoid jargon, describe problem severity, provide backing data, describe problem causes, describe user actions, and provide a solution. There was no difference in the number of problems reported by students and practitioners, but there was a difference in their ratings for following several of the guidelines. Using both measures provides a more complete assessment of usability reports.

机译：可用性研究的许多研究都对确定的可用性问题的数量进行评估，以评估评估的有效性。但是，交流问题对于评估有效性也很重要，因为发现的问题或解释不充分的问题可能无法解决。这项研究比较了观看预录的可用性会议的21名从业者和23名学生的可用性问题列表。对列表进行了评估，以报告所报告的问题数量，并按照以下六项准则来描述可用性问题：明确并避免使用行话，描述问题严重性，提供支持数据，描述问题原因，描述用户操作并提供解决方案。学生和从业人员报告的问题数量没有差异，但遵循以下几条准则的评分不同。使用这两种方法可以对可用性报告进行更完整的评估。

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来源
《Annual Meeting of the Human Factors and Ergonomics Society(HFES 2007); 20071001-05; Baltimore,MA(US)》|2007年|P.474478|共2页
会议地点 BaltimoreMA(US)
作者
Miranda G. Capra;
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作者单位

HumanCentric Technologies, Inc. Cary, NC;

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原文格式 PDF
正文语种 eng
中图分类生物工程学（生物技术）;
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入库时间 2022-08-26 13:55:59

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Comparing Usability Problem Identification and Description by Practitioners and Students

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