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首页> 外文会议>ASQ(American Society for Quality)'s 56th Annual Quality Congress May 20-22, 2002 Colorado Convention Center >QUALITY SYSTEM MANAGEMENT INDICATORS
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QUALITY SYSTEM MANAGEMENT INDICATORS

机译：质量体系管理指标

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摘要

The purpose of this study is to discuss aspects related to the National Quality Awards of some countries, with special mention given to the Brazilian National Quality Award, the Malcolm Baldrige award (United States) and the Deming Prize (Japan). The result of the research (Barbara de Oliveira, 1997) is conclusive: "competing in one of the NQAs, even though it does not reach the finals, is advantageous for the company". Just by the fact of applying for it, undergoing the process of exams and audits, the company competing for the award has access to one of the most detailed reports, drafted by the examiners of NQAs, on the strong and weak points of the company, with indications of potential areas of improvements: a complete diagnosis on the company at a low cost. Winning the award is, for sure, even more advantageous. The NQA approaches can, therefore, be considered as genuine tools of managerial administration, comparable to a complete and integrated Guaranteed Quality System by which it is possible to discover the company's weak and strong points, to identify and prioritize the important work and to diagnose and correct flaws and problems in the processes and production lines.
机译：这项研究的目的是讨论与某些国家的国家质量奖有关的各个方面，并特别提及巴西国家质量奖，美国的马尔科姆·鲍德里奇奖和日本的戴明奖。研究的结果（Barbara de Oliveira，1997）是结论性的：“参加一个NQA竞争，即使它没有进入决赛，对公司也是有利的”。仅仅通过申请，接受考试和审核的事实，争夺该奖项的公司就可以访问NQA审查员针对公司的优缺点撰写的最详尽的报告之一，带有潜在改进领域的迹象：以低成本对公司进行全面诊断。肯定的是，获得奖项更为有利。因此，NQA方法可以被视为管理管理的真正工具，可与完整和集成的质量保证体系相媲美，通过该质量保证体系可以发现公司的弱点和长处，确定并确定重要工作的优先级，并进行诊断和诊断。纠正工艺和生产线中的缺陷和问题。

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