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首页> 外文会议>ASQ(American Society for Quality)'s 56th Annual Quality Congress May 20-22, 2002 Colorado Convention Center >IMPROVING BUSINESS PROCESSES WITH SIX SIGMA
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IMPROVING BUSINESS PROCESSES WITH SIX SIGMA

机译：六个SIGMA改善业务流程

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摘要

Six Sigma is a process-focused, statistically-based approach to business improvement that companies such as Motorola, Allied-Signal and General Electric have used to produce millions of dollars in bottom-line improvements. To date Six Sigma initiatives have been primarily focused on improving the performance of manufacturing processes. There is a growing awareness that additional gains in efficiency and operational performance can be achieved by widening the scope of Six Sigma to include the improvement of non-manufacturing, administrative and service functions. The economic advantage of such efforts are potentially very significant because (a) the administrative component of modern manufacturing is large and has a great influence on overall economic performance, and (b) the service industry is in a modern society well over two-thirds of the entire economy, In this session we discuss with presentations and case studies how Six Sigma can be used to improve non-manufacturing, administrative and service processes. We also discuss how the increasing use of computers and network communication in administrative and service functions opens up new possibilities for using data and statistical methods.
机译：六西格码（Six Sigma）是一种基于过程的，基于统计的业务改进方法，摩托罗拉（Motorola），联合信号（Allied-Signal）和通用电气（General Electric）等公司已利用这些方法产生了数百万美元的底线改进。迄今为止，六个Sigma计划主要集中在改善制造过程的性能上。越来越多的人意识到，通过扩大“六西格码”的范围，包括改善非制造，行政和服务职能，可以在效率和运营绩效方面获得更多收益。这种努力的经济优势可能非常重要，因为（a）现代制造业的行政管理部门庞大，并且对整体经济绩效具有重大影响，并且（b）现代社会中的服务业超过三分之二在整个经济中，我们将通过演示和案例研究来讨论如何使用“六西格码”来改善非制造，管理和服务流程。我们还将讨论如何在管理和服务功能中越来越多地使用计算机和网络通信，从而为使用数据和统计方法开辟新的可能性。

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