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Voice of Customer Analysis: a Modern System of Front-end QFD Tools, With Case Studies

机译:客户分析之声:现代化的前端QFD工具系统,包括案例研究

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摘要

Quality Function Deployment has been used world-wide since 1966 to bring new products to market faster, better, and cheaper. Early QFD focused on assuring quality in the factory but in recent years has moved upstream towards improving the quality of understanding the customers' requirements that drive the design.
机译:自1966年以来,“质量功能部署”已在全球范围内使用,以更快,更好,更便宜的方式将新产品推向市场。早期的QFD致力于确保工厂的质量,但近年来,它已朝着提高质量的方向发展,以了解客户对驱动设计的要求。

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