Creativity in Process Redesign and Reengineering: An Interactive Tutorial

机译：流程重新设计和再造中的创造力：交互式教程

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Many practitioners of quality management are currently serving on or leading process design and reengineering teams. While the goal of such efforts is a radical restructuring of the way work is done, the experience is that many of these projects fail to meet their objectives. (Hall, Rosenthal, and Wade 1993) Reengineering expert Michael Hammer (1995) attributes at least some of this failure to a lack of creative thinking.

机译：当前，许多质量管理从业人员正在服务或领导过程设计和再造团队。尽管此类工作的目标是对工作方式进行彻底的重组，但经验是，这些项目中有许多都无法实现其目标。（Hall，Rosenthal和Wade，1993年）。再造专家Michael Hammer（1995年）至少将这种失败归因于缺乏创造性思维。

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来源
《ASQC(American Society for Quality Control)'s 51st annual quality congress proceedings》|1997年|p.954-956|共3页
会议地点 Orlando FL(US)
作者
Paul Plsek;
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原文格式 PDF
正文语种 eng
中图分类工业经济;
关键词
creativity, design, innovation, reengineering, total quality management;

机译：创造力，设计，创新，再造，全面质量管理;

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Creativity in Process Redesign and Reengineering: An Interactive Tutorial

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