An Identification Method of Inquiry E-mails to the Matching FAQ for Automatic Question Answering

机译：用于自动问答的匹配电子邮件的查询电子邮件的识别方法

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This paper discusses how to match the inquiry e-mails to pre-defined FAQs(Frequently Asked Questions). Web-based interaction such as order and registration form on a Web page is usually provided with its FAQ page for helping a user, however, most users submit their inquiry e-mails without checking such a page. This causes a help desk operator to process lots of e-mails even if some contents correspond to FAQs. Automatic matching of inquiry e-mails to pre-described FAQs is proposed based on SVM(Support Vector Machine) and specific Jaccard coefficient. Some experimental results show its effectiveness. We also discuss future work to improve our method.

机译：本文讨论如何将查询电子邮件与预定义的FAQ（常见问题）相匹配。通常会在其FAQ页面中提供基于Web的交互，例如网页上的订单和注册表单，以帮助用户，但是，大多数用户在不检查该页面的情况下提交查询电子邮件。即使某些内容对应于FAQ，这也会导致服务台操作员处理大量电子邮件。基于SVM（支持向量机）和特定的Jaccard系数，提出了将查询电子邮件与上述常见问题解答进行自动匹配的建议。一些实验结果证明了其有效性。我们还将讨论改进我们方法的未来工作。

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来源
《Distributed computing and artificial intelligence》|2010年|p.213-219|共7页
会议地点 Valencia(ES);Valencia(ES)
作者
Kota Itakura; Masahiro Kenmotsu; Masanori Akiyoshi; Hironori Oka;
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作者单位

Osaka University, 2-1 Yamadaoka Suita Osaka, Japan;

Osaka University, 2-1 Yamadaoka Suita Osaka, Japan;

Osaka University, 2-1 Yamadaoka Suita Osaka, Japan;

Codetoys, 2-6-8 Nishitenma Kita Osaka, Japan;

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原文格式 PDF
正文语种 eng
中图分类人工智能理论;
关键词
FAQ; Support Vector Machine; Jaccard coefficient; Automatic Question Answering;

机译：常问问题;支持向量机雅卡德系数自动问答;

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1. Detection of FAQs Matching Inquiry E-mails by Automatic Generation of Characteristic Word Groups from Past Inquiry E-mails [J] . YUKI SAKUMICHI, MASANORI AKIYOSHI, MASAKI SAMEJIMA, Electronics and communications in Japan . 2014,第3期

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2. Methods for automatically evaluating answers to complex questions [J] . Jimmy Lin, Dina Demner-Fushman Information retrieval . 2006,第5期

机译：自动评估复杂问题答案的方法
3. Problem-Oriented Automatic Summarization Method with Semantic Coherence Definition and Usage of Inclusion Measures for the Search of Answers to Questions in the Internet [J] . Simankov Vladimir S., Tolkachev Demid M. International Journal of Uncertainty, Fuzziness, and Knowledge-based Systems . 2019,第5期

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4. A detection method of FAQ matching inquiry e-mails by automatic generation of characteristic word groups on past inquiry e-mails [C] . Sakumichi Yuki, Akiyoshi Masanori, Samejima Masaki, 2011 9th IEEE International Conference on Industrial Informatics . 2011

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5. Automatic Neural Question Generation Using Community-Based Question Answering Systems [D] . Baghaee, Tina. 2018

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8. Automatic Question-Answering of English-Like Questions About Arithmetic [R] . Kochen, M. 1968

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An Identification Method of Inquiry E-mails to the Matching FAQ for Automatic Question Answering

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