• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>Fleet Maintenance Symposium '99, Oct 26-27, 1999 >ISO 9001 And The TECHNICAL SERVICES
【24h】

ISO 9001 And The TECHNICAL SERVICES

机译：ISO 9001和技术服务

获取原文
获取原文并翻译 | 示例
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

The quality management standard ISO 9001 (the Standard), written in manufacturing terms, is adaptable to service industries under the assumption that a process is a process, but the adaptation is not clear and leaves a great deal of room for misunderstanding and waste of time, money, and resources. Service processes often vary greatly from those of manufacturing, making it difficult to apply the requirements of ISO 9001. Technical service companies have characteristics that are similar to both manufacturing and service, and so are neither one nor the other, but represent a sort of hybrid industry, with yet a third view of the Standard. Adding to the complexity, the latest revision of the Standard, ISO 9001: 2000, is completely reorganized from previous editions, and has expanded its scope. Some of this revision includes language that should be more easily understood, but the problem of getting the shoe to fit all feet remains a challenge. Implementing ISO 9001 requires a major investment in time, effort, and money. Yet, there are practical reasons why it is a good idea, and customer expectations head the list ― the Department of Defense now requires its performers to be ISO 9001-compliant. This requirement is somewhat vague, leaving a great deal of elbow room for interpretation, but trying to find an easy way, if the easy way is ineffective, will eventually cost more than simply complying. An effective way to reduce this cost is to adopt ISO 9001: 2000 as your quality management system standard to gain stability, then adapt your processes to achieve capability and continuous improvement. These techniques are valid for use in the technical service industry as well as in the manufacturing or general service sectors. Adoption of ISO 9001: 2000 can be made cost-efficient by the judicious use of external resources, maximum use of internal resources, the establishment and empowerment of an internal quality audit function., and creation of a system supervisor for continuous improvement.
机译：以制造术语编写的质量管理标准ISO 9001（标准）可以在服务是过程的前提下适用于服务行业，但是适应性尚不明确，并且会造成很大的误解和浪费时间，金钱和资源。服务过程通常与制造过程相差很大，因此很难应用ISO 9001的要求。技术服务公司具有与制造和服务相似的特征，两者既不相提并论，又代表着一种混合行业，对标准有第三种看法。更复杂的是，该标准的最新修订版ISO 9001：2000已从以前的版本中完全重组，并扩大了其范围。该修订版中的某些语言应该更容易理解，但是使鞋子适应所有脚的问题仍然是一个挑战。实施ISO 9001需要大量时间，精力和金钱的投入。但是，有一个很好的实践理由，为什么它是一个好主意，并且客户期望位居榜首-国防部现在要求其执行者必须符合ISO 9001。这项要求有些含糊，给肘部解释留下了很大的余地，但是尝试找到一种简便的方法，如果这种简便的方法无效的话，最终将花费比简单地遵从更多的费用。降低此成本的有效方法是采用ISO 9001：2000作为质量管理体系标准，以获取稳定性，然后调整流程以实现能力和持续改进。这些技术可用于技术服务行业以及制造业或一般服务行业。通过明智地使用外部资源，最大程度地使用内部资源，建立和授权内部质量审核职能以及建立持续改进的系统主管，可以使采用ISO 9001：2000具有成本效益。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号