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'AN APPLICATION OF SOFT SYSTEMS METHODOLOGY TO A BRAZILIAN ORGANIZATION'S REALITY'

机译:“软件系统方法论在巴西组织的现实中的应用”

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This paper aims to describe the application of Soft Systems Methodology (SSM) to the reality of a brazilian enterprise. Systemic practices are ways of putting to use systemic thought in the real world. The systemic practice SSM, as proposed by Checkland (1981) at the University of Lancaster (United Kingdom), is used in the resolution of ill defined problems, which often involve behavioral variables, and thus, cannot be addressed by the so called "hard methodologies".rnThe SSM basically consists on the formulation of a conceptual model to a real situation, using the precepts of the systemic approach. This model works as basis for comparison with the reality, and shows as results, proposed changes that are both culturally viable and systemically desirable.rnIn this paper, SSM is applied to the problematic of a middle market business, an auto supply distributor, whose managers consulted the authors of this paper as regards to proposing improvements in its performance. Following the SSM steps, such problems were dealt with under the framework of reality and compared to the systemic approach. As a result to this experiment, the authors were able to propose core changes in the attitudes, as groundwork to changes in structure and process.
机译:本文旨在描述软系统方法论(SSM)在巴西企业现实中的应用。系统实践是在现实世界中使用系统思想的方式。兰卡斯特大学(Checkland)(英国)的Checkland(1981)提出的系统实践SSM用于解决定义不明确的问题,这些问题通常涉及行为变量,因此无法通过所谓的“困难”解决。方法论”。SSM基本上包括使用系统方法的戒律,根据实际情况制定概念模型。该模型是与现实进行比较的基础,并作为结果显示了在文化上可行且在系统上可取的建议更改。rn本文将SSM应用于有中间市场业务的问题,即汽车供应分销商,其经理关于提出改进性能的建议,咨询了本文的作者。按照SSM步骤,在现实的框架下处理此类问题,并将其与系统方法进行比较。作为该实验的结果,作者能够提出态度的核心变化,以此作为对结构和过程变化的基础。

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