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The Critical Success Factors for e-Government Implementation in South Africa’s Local government: Factoring in Apartheid Digital Divide

机译:南非地方政府实施电子政务的关键成功因素:种族隔离数字鸿沟因素

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Local government institutions present the ideal place for majority of the interactions between the government and the citizens. Despite this, most e-government implementation strategies tend to be national outfits that fail to consider the unique contexts of the local government. South Africa's local government takes the form and shape of the national socio-political system that is characterized by alarming levels of inequalities. This has resulted in sharp apartheid digital divide for which local e-government implementers cannot afford to ignore. Using data from three municipalities, drawn from each of the three categories of South Africa's local government institutions, this paper presents the critical success factors for guiding e-government implementation initiatives at local government level. Results from principal component analysis and arithmetic mean of data from 243 respondents was used to determine the significance of the factors relating to the priority e-services, e-skills and e-infrastructures.
机译:地方政府机构是政府与公民之间大多数互动的理想场所。尽管如此,大多数电子政务实施策略往往是国家机构,无法考虑地方政府的独特情况。南非的地方政府采用了国家社会政治制度的形式和形式,其特征是令人震惊的不平等程度。这导致了种族隔离严重的数字鸿沟,地方电子政务实施者对此无法忽视。本文使用来自南非地方政府机构三种类别的三个城市的数据,介绍了指导地方政府一级电子政务实施计划的关键成功因素。使用来自243位受访者的主成分分析结果和算术平均值来确定与优先电子服务,电子技能和电子基础设施有关的因素的重要性。

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