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首页> 外文会议>IFIP TC8 / WG8.2 Working Conference on Global and Organizational Discourse About Information Technology Dec 12-14, 2002 Barcelona, Spain >DOMINANT TECHNOLOGICAL DISCOURSES IN ACTION: PARADIGMATIC SHIFTS IN SENSE MAKING IN THE IMPLEMENTATION OF AN ERP SYSTEM
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DOMINANT TECHNOLOGICAL DISCOURSES IN ACTION: PARADIGMATIC SHIFTS IN SENSE MAKING IN THE IMPLEMENTATION OF AN ERP SYSTEM

机译：行动中的主要技术障碍：ERP系统实施中的范式转移

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In an implementation of an ERP system in a large Danish production company, the ways in which the participants made sense of the project changed appreciably during the course of the project. At the start of the project, the predominant mode of thinking was classical, with many actors thinking of the implementation as a standard IT project. Later in the project, this way of thinking had changed: the majority viewed the implementation as an organizational change program. Clearly the experience of the project had changed the sense making of the participants to some extent. We used three theoretical frameworks to investigate and explain this change. Technological frames (Orlikowski and Gash 1994) helped us distinguish the different styles of sense making, but bound particular social groups to particular frames in a way that was not consistent with the empirical situation. Alvesson and Willmott's (1996) levels of discourse provided a richer picture of interlinking and evolving styles of sense making, and of actors' fluency in moving between one and another, but provided no explanation of how or why one discourse should take over from another. In order to explain this change, it was necessary to add actions and outcomes to the picture, and for this a later theoretical contribution ofOrlikowski (2000) was useful. In the practice lens, Orlikowski extends her work on structuration theory and technology. Here sense making (structure) and action are dependent upon each other in an emergent process. Since none of these theoretical perspectives offered a convincing explanation of the change in sense making at Omega, it was necessary to construct a new theoretical model in the light of our analysis. Now it was possible to understand how actions (taken in the light of the dominant technological discourse about the ERP implementation) produced outcomes perceived as unfavorable, and how an alternative discourse providing more tolerable and convenient sense making took over.
机译：在一家大型丹麦生产公司中实施ERP系统时，参与者在项目进行过程中对项目的理解方式发生了明显变化。在项目开始时，主要的思维方式是经典的，许多参与者将实现视为标准的IT项目。在项目的后期，这种思维方式已经改变：大多数人将实施视为组织变更计划。显然，项目的经验在某种程度上改变了参与者的观念。我们使用了三个理论框架来调查和解释这种变化。技术框架（Orlikowski和Gash，1994年）帮助我们区分了不同的感官风格，但是将特定的社会群体与特定的框架绑定在一起的方式与实证情况不符。阿尔维森和威尔莫特（Alvesson and Willmott，1996）的话语水平提供了更丰富的画面，使人们相互关联和发展着各种感官风格，以及演员在彼此之间的流利性流利程度，但没有说明一种话语应如何或为什么应从另一种话语接管。为了解释这种变化，有必要在图片中添加动作和结果，为此，Orlikowski（2000）的后续理论贡献是有用的。在实践方面，Orlikowski扩展了她在结构化理论和技术方面的工作。在这里，感官的形成（结构）和动作在紧急过程中相互依赖。由于这些理论观点都无法为欧米茄的意义转变提供令人信服的解释，因此有必要根据我们的分析构建新的理论模型。现在，可以理解行动（根据有关ERP实施的主要技术讨论所采取的行动）如何产生被认为不利的结果，以及如何提供更具容忍性和便利性的替代性讨论。

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