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首页> 外文会议>IFIP TC8 / WG8.2 Working Conference on Global and Organizational Discourse About Information Technology Dec 12-14, 2002 Barcelona, Spain >IN A MOOD TO MAKE SENSE OF TECHNOLOGY: A LONGITUDINAL STUDY OF DISCURSIVE PRACTICES AT THE LONDON AMBULANCE SERVICE
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IN A MOOD TO MAKE SENSE OF TECHNOLOGY: A LONGITUDINAL STUDY OF DISCURSIVE PRACTICES AT THE LONDON AMBULANCE SERVICE

机译：一种技术的感觉：对伦敦救护车服务处干扰行为的纵向研究

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This paper addresses how an organization that experienced a major disaster when implementing an information system has attempted to rebuild its sense of identity, while responding to sectoral and national mandates that it continue to deploy information technology as a means of improving its performance. The organization is the London Ambulance Service (LAS). The disaster occurred 10 years ago during the LASCAD (LAS Computer Aided Despatch) implementation of October 1992. The institutions that mandate the continued adoption ofinformation technology are the Department of Health, the UK government, and the popular press, acting as guardians of the public interest. This research addresses the discourses about information systems (IS) implementation that have taken place at the LAS over the last 10 years, how they have been framed by institutions, as well as informed by local memories. Moreover, it addresses the emotional medium in which these discourses have taken place, following the events of October 1992. In this way, the research considers the emotional and cognitive dimensions of IS implementation and use, or how an enduring mood and a pervasive mode of arguing and acting interpenetrated in three IS projects at the LAS during the last decade.
机译：本文介绍了在实施信息系统时遭受重大灾难的组织如何尝试重建其认同感，同时响应部门和国家的强制性要求，即继续部署信息技术以提高其绩效。该组织是伦敦救护车服务（LAS）。这场灾难发生在10年前的1992年10月的LASCAD（LAS计算机辅助发货）实施期间。要求继续采用信息技术的机构包括卫生部，英国政府和大众传媒，它们是公众的监护人。利益。这项研究解决了过去10年间在LAS上发生的有关信息系统（IS）实施的论述，机构如何对其进行构架以及当地记忆如何提供信息。此外，它还讨论了1992年10月事件之后发生这些话语的情感媒介。通过这种方式，研究考虑了信息系统实施和使用的情感和认知层面，或者信息交流的持久情绪和普遍模式如何。过去十年来，在LAS的三个IS项目中争论和交织在一起。

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